Faq

FREQUENTLY ASKED QUESTIONS

STEP ONE


Please Read our FAQ's and Terms and Conditions. We want you to be fully aware of our policy and how our process goes. Doing this will decrease a lot of back and forth emails in the beginning which saves you time, and us. You can find this information Below.




STEP TWO


Once you have read our guidelines and you have decided to proceed, then you will click "Design Your Palette", "Palette Bundles", or "Profession Bundles", our New ordering platform. Choose the product you are desiring. Please Read and sign the contract. Within 48 hours we will email you the product questionnaires. Fill out the custom questionnire to tell your accrurate vision. This will give us a general overview of what your wanting for that product. After you submit the questionaire , After that is completed, we will look over your proposal, and email you within 48 hours with a turnaround date.




STEP THREE


You've completed all the prepartion work and now it's time for us to Bring Your Vision To Life! From all of the information that you've given us. If you would like to schedule a phone consultation before the process starts please contact us immediately after you fill out the questionnaire.




STEP FOUR


So once we've completed your product drafts and we send it to you, we will need your feedback, (From The Business Owner Only) ! Let us know if you want something changed, moved, etc. We will ONLY make revisions to the product option you like the most. Since you have a limited number of revisions for your products, we ask that you be very specific. Click here to see examples of good feedback.




STEP FIVE


After we've completed your revisions and we will send you all of your items! Your products will be emailed to you. Mission Completed! We hoped you had a great experience with us. We look forward to your next project.





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BIO-HOF SCHRENK 

Großreichenbach 11

3931 Schweiggers
biohof.schrenk@gmx.at
+43 664 88579366